I had to refresh my computer and lost my web root virus protection, I tried to redownload, it wouldn't happen, so I just purchased a new download, what do I do to get the credit for my old subscription added to my new one. It is the same computer. I had 4 months left on my old subscription. Thank yor.
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Hello bp, welcome to the Webroot Community!
This will depend on what type of license both your old one AND your new one are. If either one of them is a Best Buy Subscription, this will not be possible.
If both of the licenses are directly through Webroot, please submit a Trouble Ticket to have Webroot Support take a look. If both are of the same type (WSA-Antivirus for example) then it may be possible to combine the two.
If you are not sure if any of your licenses are a Best Buy Subscription Software key code, Webroot Support can also help you determine that as well.
I hope this helps!
This will depend on what type of license both your old one AND your new one are. If either one of them is a Best Buy Subscription, this will not be possible.
If both of the licenses are directly through Webroot, please submit a Trouble Ticket to have Webroot Support take a look. If both are of the same type (WSA-Antivirus for example) then it may be possible to combine the two.
If you are not sure if any of your licenses are a Best Buy Subscription Software key code, Webroot Support can also help you determine that as well.
I hope this helps!
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