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Ever since I installed Webroot, the functionality of either Explorer or Chrome has gone down hill. I get messages saying I"m not connnected to the internet, unable to display page, Explorer quit working. I had no issues before Webroot!  Has anyone else experienced my issues???
Hii dollarmark

 

A Yuletide Welcome to the Community Forums.

 

I certainly come across this but the best thing that you can try is an uninstall, reboot & clean reinstall of Webroot (making sure that you have your keycode to hand before you do).

 

Give that a go and see if that helps resolve the issue, if not post back here and we will have another crack at providing assistance.

 

Regards, Baldrick

 

EDIT: My apologies dollarmark, for not incouding detailed instruction for you to follow.  Was posting from my tablet and copy/paste can be a bit of a chore.  Please find the ommission rectified below:

 


  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a copy here (Best Buy Subscription PC users click here)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again.
 
I'll give it a try. Thanks. It's been quite frustrating!

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