Hello fburke

 

Welcome to the Webroot Community,

 

May I ask where you purchased Webroot? Because normally you will get a Keycode in your email with instructions for installing Webroot.

 

If you purchased from Webroot please look below:

 

If you want to request your keycode or installation instructions to be emailed to you, click here to fill out the request form.



If you purchased Webroot SecureAnywhere from Best Buy, click here to access the latest download. Or contact Best Buy at 1-800-433-5778 to request your keycode. Be sure to mention your subscription software through Best Buy.

 

When you get your keycode you can install Webroot from here if you like.

 

Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for the install to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  
• Install with the new installer, enter your Keycode
  
• Let it finish it's install scan
  
• Reboot

Please let us know if that resolves your issue?

 

 

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