I think I have a virus on my computer that webroot is not detecting. It shows as dllhost.exe, but under the description (when I look in task manager under processes) it says COM Surrogate. When I looked this up online, it shows as a being a virus. I've tried the steps to remove, but I'm not having any luck getting this off my system.
Any tips?
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Hello tigrimm42!
Welcome to the Community!
Please follow these instructions below!
What you are seeing and describing is what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and I have posted an Idea for Webroot to consider asking them to increase PUA detection. The more users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.
I hope this helps!
Welcome to the Community!
Please follow these instructions below!
What you are seeing and describing is what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and I have posted an Idea for Webroot to consider asking them to increase PUA detection. The more users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.
I hope this helps!
Hi tlgrimm42
Welcome to the Community Forums.
Just to add to what Sherry has responded with, if I may, from the research I have done on this issue (and there has been a recent spate from what I read) there seems to be a small number of possibilities, including malware but determining which is causing your issue, and curing it if it is indeed malware, is best left to the professionals...and for that reason I also strongly recommend what Sherry has recommended in her reply...that you Open a Support Ticket as soon as possible so that the Support Team professionals can take a look and hopefully sort you out.
For your further information, and for completeness there a few other threads on this subject of which one here you may want to peruse in case they can offer further information
I have my thoughts on the subject but as I am only a volunteer, not a professional, it is best you get a professional view on this.
Whilst they work 24/7 as it is the weekend Support may be a little slower at responding than their usual alacrity. But please bear with them and do let us know how you get on/what they advise as this is all useful information for us here in the Community re. supporting users in future.
Regards, Baldrick
Welcome to the Community Forums.
Just to add to what Sherry has responded with, if I may, from the research I have done on this issue (and there has been a recent spate from what I read) there seems to be a small number of possibilities, including malware but determining which is causing your issue, and curing it if it is indeed malware, is best left to the professionals...and for that reason I also strongly recommend what Sherry has recommended in her reply...that you Open a Support Ticket as soon as possible so that the Support Team professionals can take a look and hopefully sort you out.
For your further information, and for completeness there a few other threads on this subject of which one here you may want to peruse in case they can offer further information
I have my thoughts on the subject but as I am only a volunteer, not a professional, it is best you get a professional view on this.
Whilst they work 24/7 as it is the weekend Support may be a little slower at responding than their usual alacrity. But please bear with them and do let us know how you get on/what they advise as this is all useful information for us here in the Community re. supporting users in future.
Regards, Baldrick
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