@ wrote:

hi i'm ramona  i'm having trouble with webroot anti-virus it pops up every time i open a screen or turn a page. how can i fix this without disabling the security of my system. i'm running w7 if that helps.

Hello ramona,

 

Welcome to the Community Forum,

 

Sorry to hear that this is happening and I can't say I've heard of Webroot doing this. What exactly does this popup say?

 

Would you mind doing a clean install and see if that helps? If it doesn't work then please issue a Support Ticket free of charge.

 

Please follow these instructions closely.

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Would you please let us know how things turn out for you?;)

 

 

Kind Regards,

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