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I recently reactiviated my webroot antivirus after it had been outdated for a year or so. I want to access the back up and sync feature but the only button I see is "learn more" when I click that it tells me to click "log in" which is not an option. Could I have activated an older version when I should have uninstalled and downloaded a new version? If so, can I still do this without paying again?
Hi Amy, welcome to the community!

 

I looked up your account and it looks like you have WSA plus, which includes password manager but not backup and sync.  Is that different from what you intended to purchase?
I wasn't exactly sure what was included. I don't think I want to pay any more but what would the cost be to add on the back up and sync feature?
@ wrote:

I wasn't exactly sure what was included. I don't think I want to pay any more but what would the cost be to add on the back up and sync feature?

WElcome amys070,

 

Please call here

 

It shouldn't cost much more to add ..

 

Hope that helps and if not come on back and we can assit you further as well

 

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