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Hi,

Somehow a web bar has appeared at the top of my screen even when I do not have my browzer open. It does not seem related to chrome and has no X to close it. When left clicked, it simply says about Web Bar and gives me the company name. I ran a scan but it does not seem to detect a threat. Also, now when I go to google, a similar website called Trovia appears. I close it immediatly and run a scan. Same result. How do I handle this?

Thanks,

Larry Stewart
Hello

The best thing to do is to Open a Support Ticket, and ask Webroot Support to take a look and remove this for you.  There is no charge for this if you are a WSA license holder, with a current subscription.

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Read:

Virus Removal Options

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Virus-Removal-Options/ta-p/54074

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How to Remove Potentially Unwanted Applications

https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744
Hi sistewart1 

 

Welcome to the Community Forums.

 

If I may add to what Petrovice has advised...some backgroun information for you that you may find useful with regard to avoiding this sort of issue in the future?

 

What you are seeing is a non-malware program we commonly refer to as a PUA, or Potentially Unwanted Application.

 

These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.

 

WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see this link for more information regarding Webroot's stance on these annoying programs.

 

Also, we have had a lot of discussion regarding these recently, and one of our gurus @ has posted an Idea for Webroot to consider asking them to increase PUA detection.  The more users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.

 

I hope this helps! Please feel free to come back here and ask further questions if you have any.

 

Regards, Baldrick

 

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