Skip to main content
To Customer Support To Customer Support
I have scanned my computer. reset my dsn server address, downloaded and run malwarebytes....rebooted and done the whole process again.  I have a deadline coming up and need to have my computer working.  It's stealing my passwords, and even opens my internet when it's not open to open windows with adds.... Help!!!
Hello and Welcome to the Webroot Community!

 

You have what we Call is a PUA please see here if you can remove it yourself: https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744 if after trying and it's still there please Submit a Support Ticket and they will help you remove it free of charge with your paid subscription!

 

Thanks,

 

Daniel 😉
I did all the recommendations for Chrome... but since I don't use explorer, do I have to do the explorer steps?  Also, is there anything I can do to prevent this from happening in the future?  I mean, if webroot and malwarebytes can't even find it or prevent it... ????
@ wrote:

I did all the recommendations for Chrome... but since I don't use explorer, do I have to do the explorer steps?  Also, is there anything I can do to prevent this from happening in the future?  I mean, if webroot and malwarebytes can't even find it or prevent it... ????

If you read the Article it says PUA's are piggyback onto some software so when installing any software make sure to choose Custom if there is and if not make sure you uncheck any unwanted add-ons during install. But if you get a real bad one that you can't remove then it's best to Contact Support and they will add detection!

 

HTH,

 

Daniel 😉
Just to add from your first post it can't steal any private info as WSA will stop it from doing so and yes even if infected see this short Video! https://community.webroot.com/t5/Webroot-Education/What-Happens-if-Webroot-quot-Misses-quot-a-Virus/ta-p/10202

 

Thanks,

 

Daniel ;)

 

Well, it didn't work... clearly I need help... how do I submit a help ticket?
Hi Phiheart1

 

To Open a Support Ticket just click on this link and follow the instructions provided on the page that displays.

 

Regards, Baldrick
@ wrote:

Well, it didn't work... clearly I need help... how do I submit a help ticket?

All the info was in my first post to you: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/how-do-I-get-rid-of-youradexchange/m-p/184448#M12775

 

Daniel

Reply


Terms & Conditions