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In trying to install windows 10 the download stiopped advising that I had to remove Symantec Enpoint Protection. I verified that I did not have sumantec endpoint installed and tried again. I am still receiving the same message---Symanted endpoint protection must 1st be removed.  How can I get windows 10 installed.  Could trhis be refering to my Web root protection?

 

I am tryuing to update from a screen offer to upodate to windows 10. 

 

Thank You.
Hello F22Raptor,

 

Welcome to the Webroot Community

 

Webroot is not the cause. Please refer below:

 

Here specifically is the Norton Removal Tool:

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=kb20080828154508EN_EndUs...

 

Hope this helps?

 

 
@ wrote:

Hello F22Raptor,

 

Welcome to the Webroot Community

 

Webroot is not the cause. Please refer below:

 

Here specifically is the Norton Removal Tool:

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=kb20080828154508EN_EndUs...

 

Hope this helps?

 

 

Yes as Norton leaves behind many files and drivers the reason for the removal tool @ suggested.

 

Daniel
I just noticed that there is a different way to uninstall the Endpoint version see here: https://support.symantec.com/en_US/article.TECH184988.html and here: https://support.symantec.com/en_US/article.HOWTO74877.html

 

Thanks,

 

Daniel 😉

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