How do I reset the password for the advanced settings tab in webroot?
I would like to be able to reset the Desktop App password.
Hello
Go to your online Webroot account and make sure the device is set to User Configuration! https://identity.webrootanywhere.com/v1/Account/login
User Configuration — Security settings are controlled by the main interface on the computer.
Then do a few scans and wait about 30 Minutes then try to change your settings within the Webroot Client.
From one of my Systems!
![](https://uploads-us-west-2.insided.com/webroot-en/attachment/bc0f4a1e-8438-40cd-85d0-bc48717f21ea.png)
If that doesn't help just reply back!
Thanks,
Thank you so much for your response,
I was able to make sure that my online Webroot account is set to User Configuration.
What I cannot do is find where I find that on my Windows PC Webroot app
![](https://uploads-us-west-2.insided.com/webroot-en/attachment/430e65d5-4229-41d5-81bc-3ccb76cc0f19.png)
Thank you so much for your response,
I was able to make sure that my online Webroot account is set to User Configuration.
What I cannot do is find where I find that on my Windows PC Webroot app
![](https://uploads-us-west-2.insided.com/webroot-en/attachment/430e65d5-4229-41d5-81bc-3ccb76cc0f19.png)
It’s not on the Webroot App. If you password protected the app and can’t remember the password then you will have to contact Webroot Support directly for help!
Webroot Support:
Call 1-866-612-4227
Thanks,
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