Hello mgr,

 

 

Welcome to the Community Forum,

 

I've done some research on this PCH pop ups and I not confinced this is malware or not. Bottom line is you can submit a Support Ticket free of charge with an active subscription

 

Then depending on which browser you're using, there are adblocking softwares. you can install adblock plus or several other addons which will block all those annoying flash ads in pch.com--plus print ads there as well as on all the sites you visit. 

 

 

You might want to try one of these popup blockers below.

 

Adblock Edge for Firefox

Adguard AdBlocker for Chrome

Internet Explorer there is AdBlock Plus

UBlock for Chrome

 

Would you please have a look here as well,

 

What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.

 

WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.

 

For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.

 

For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.

 

 

Please let us know how things are going or if you need more help!

 

 

Best Regards,

 

 

 

 

 

 

 

 

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