How do I whitelist a program I have downloaded?

  • 8 June 2019
  • 1 reply

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I have downloaded a program that should be safe. I have asked around to make sure and everyone says it's fine so I need to know how to whitelist. Can someone tell me?

Best answer by TripleHelix 8 June 2019, 17:59

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Userlevel 7
Badge +63
Hello @GivenSpade and Welcome to the Webroot Community!

May I ask if the said file is being detected by WSA? If so can you supply an MD5 Hash? If you feel it's being falsely detected then you can always Submit a Support Ticket and ask them to Whitelist the said file or ask them to check it for you.