This Voseran is tenasious. How the heck do you get rid of it . I've followe all the BS techie stuff. Teckies dontt think like normal people.
Allen Cable
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Hi Allen
Welcome to the Community Forums.
If you are having trouble with Voseran then I would very strongly recommend that you Open a Support Ticket, to let the Support Team and, and ask them to resolve the issue by completely removing it from your system for you.
This is generally the best approach when confronted with PUAs (Potentially Unwanted Applications) of this type, especially if one is not very technically minded or literate (I am not suggestion that this is the case for you...BTW).
Regards, Baldrick
Welcome to the Community Forums.
If you are having trouble with Voseran then I would very strongly recommend that you Open a Support Ticket, to let the Support Team and, and ask them to resolve the issue by completely removing it from your system for you.
This is generally the best approach when confronted with PUAs (Potentially Unwanted Applications) of this type, especially if one is not very technically minded or literate (I am not suggestion that this is the case for you...BTW).
Regards, Baldrick
I've been using computers since the Apple IIe. If I pay for software in order not to fool with it then have at it webroot. If you 86 the Vosteran you have my $.
Hi acable0351
Does that mean that you are going to open the suggested support ticket?
I won't give you the long version of what we normally provide users in this situation but I think that it is worth making you aware of what WSA will and will not do with respect to PUAs.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
One of the Webroot Threat Rsearcher recently advises as follows in terms of a general rule of thumb:
1) Use the Add/Remove Control Panel option to remove suspect or unwanted applications
2) If that fails manually remove the browser extensions
3) If that fails reset browser and/or manually delete files
They have a guideline on how they classifiy a piece of software as PUA.
Roughly speaking if a piece of software has a clear EULA, and it has the option of unticking toolbars/junk during install and it uninstalls cleanly with no left over junk then its not a PUA. Of course its not always black and white but also it is incumbent on the user to try to make sure they know what they are saying 'Yes' to when it comes to installation of software.
As you can see this is a very tricky/thorny subject with no clear right or wrong.
Hope that helsp to clarify the position a bit more?
Regards, Baldrick
Does that mean that you are going to open the suggested support ticket?
I won't give you the long version of what we normally provide users in this situation but I think that it is worth making you aware of what WSA will and will not do with respect to PUAs.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
One of the Webroot Threat Rsearcher recently advises as follows in terms of a general rule of thumb:
1) Use the Add/Remove Control Panel option to remove suspect or unwanted applications
2) If that fails manually remove the browser extensions
3) If that fails reset browser and/or manually delete files
They have a guideline on how they classifiy a piece of software as PUA.
Roughly speaking if a piece of software has a clear EULA, and it has the option of unticking toolbars/junk during install and it uninstalls cleanly with no left over junk then its not a PUA. Of course its not always black and white but also it is incumbent on the user to try to make sure they know what they are saying 'Yes' to when it comes to installation of software.
As you can see this is a very tricky/thorny subject with no clear right or wrong.
Hope that helsp to clarify the position a bit more?
Regards, Baldrick
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