I logged a ticket on Aug 11th NZ time and still haven’t had a response. Webroot has been having an issue since Aug 4th, where every 15 minutes it attempts to install something and fails (there are 2 msi files thats having problems), which interferes with my USB devices (headset, so messes up audio etc). I’ve tracked down the logs but the support portal doesn’t have anywhere to upload logs or screenshots to. If I quit webroot, the problem goes away.
How long to get a response from support?
Hello
Thanks,
As TripleHelix mentioned, please private message me with the email attached to your webroot account. I’ll take a look into your support ticket for you.
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