Hi mike_949

 

Welcome to the Community Forums.

 

Well, that is a very generic question to which there is no single answer.  Firstly, what makes you think that your system has any spyware/malware on it?  Has something told you that and if so what?  If it is down to experiencing strange behaviour then what exactly is that strange behaviour?

 

Secondly, & irrespective of the answer to the above your best best in the first instance is to run a scan with WSA, by clicking on the 'Scan My Computer' button in the main panel of the program, and seeing what WSA comes up with.

 

If that finds anything then WSA will advise as to how to proceed but either way please do let us know what you find so that we can try to assist further.

 

Regards, Baldrick

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HI, I have had differant things installed on my computer one is iwebar and several others and my computer is doing wierd things like resizing text popups.

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Hello

 

Please read this thread:

Virus Removal Options

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Virus-Removal-Options/ta-p/54074

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Hi mike_949

 

Well, iWebar is not technically a virus but rather a non-malware program we commonly refer to as a PUA or Potentially Unwanted Application.  In this case "is a web browser extension and toolbar that delivers contextual based advertising".

 

This 'group' of apps are, as you have found out, very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information.

 

Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.

 

The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.

 

WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see this link for more information regarding Webroot's stance on these annoying programs.

 

If you feel or consider yourself technically proficient then you can try these steps to remove it from your system.

 

However, if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you.  There is NO CHARGE for this for valid WSA license holder.

 

I personally would leave it to the professionals as it may be that you have multiple PUAs and therefore it w=may be best to let them take care of them for you.

 

Eitherway, please do come back here and let us know how things progress for your or if you have any further issue/questions.

 

Regards, Baldrick

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Thank you,Baldrick, I opened a ticket.

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Hi Mike

 

You are most welcome...do keep us posted on what transpires re. your situation/how the issues are resolved.  And do come back here if you have any further questions or issues that we might be able to help with.

 

Regards, Baldrick

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