@ wrote:

I've been using a remote access software successfully for months - suddenly I can't accept incoming calls.  Seemed to be blocked, but I can't figure out why or how to unblock.. suggestions?

 

Hello smithfarm,

 

Welcome to the Community!:D

 

 

This really depends on what you mean by "blocked."



1. If you mean it's been quarantined, go to PC Security > Quarantine > View Quarantine and choose Restore on the file you want to restore.



2. You might mean it's been blocked in Control Active Processes by the user, manually. If so, go to System Tools > System Control > Control Active Processes > Start and set the program to Allow



3. Maybe you mean it's been blocked by the Identity Shield, causing it to still run but not function as you'd expect. In which case, go to Identity & Privacy > Identity Shield > Protected Applications > View/Edit Protected Applications > and set it to Protect or Allow as you see fit



These are in different places because they do different things.

 

Have a look here about Managing Active Connections

 

And Blocking and Allowing

 

Hope this helps and if not please do come onback!

 

Best Regards,

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