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Hello all. Thanks in advance for any help you can give.

 

My subscription expires next week (16th December) but when I've tried to renew using the "Renew Now" button I get an error loading the renewal webpage.

 

The www.webroot.com page isn't working

www.webroot.com is currently unable to handle this request.

HTTP ERROR 500 This was using Chrome. I also tried renewing using IE but with the same error. I even tried Safari from an iPad but the page would not load. Can anyone help?
Hi Pete-F,

 

Welcome to the Webroot Community.

 

Please try renewing using THIS LINK. You may also call Webroot directly.

 

 

Purchases, renewals, and upgrades

Mon - Fri 7:00 AM to 8:00 PM (MST)

Tel: https://tel:+18666124268

 

Hope this info helps. ;)

 

Thanks,

 

BD
Thanks for that but I'm afraid it gave the same result.
Greetings @ and welcome to our Community!!



Sorry to hear of the problem you're having. I tested our cart to make sure there are no issues on our end, and I couldn't reproduce the same error. It could be caused due to a variety of reasons.

https://www.lifewire.com/500-internal-server-error-explained-2622938



For now, please contact our Sales Team directly. They can process your renewal over the Phone and then direct you to Tech Support to further diagnose the problem:

Sales Number: 1-866-612-4268 M-F 7am?8pm MT
Hi Pete,

 

Don't know why that link isn't working for you, it works fine for me (Chrome and Firefox). I would suggest calling Webroot directly to renew. Sales Number: 1-866-612-4268 M-F 7am?8pm MT

 

Thanks,

BD
I'm in the UK so don't want to make an international call.  It should auto-renew in the next couple of days so I'll wait and see if that happens ok. If it doesn't, I have a number for support in Dublin that I'll call them. Thanks again. 
My mistake, I should've checked your profile to confirm the location.



That sounds like a good plan, Dublin can always straighten it out if need be.

+44 1800 303 388
Just to let you know that what worked was to opt to purchase a new subscription. At the checkout it was recognised that I was renewing not a new customer and I could then proceed with the renewal from there. All went smoothly and my renewal is now in place and I have another year of cover. 
Hi Pete,

 

Thanks very much for getting back to us and letting us know. Your info may helps others in the future. ;)

 

Have a Happy Holiday!

 

BD

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