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I bought a new laptop, installed webroot now I get blank screens when I try to watch videos on Youtube.

 

i get sound but no image.

 

please tell me what setting i need to turn off or uninstall webroot. i didn't have this issue with Norton.

 

thank you
now i cannot find my post.

 

what happened?

 

EDIT Posts merged as related; Baldrick   
Hello vegan66,

 

Welcome to the Community Forum,

 

From some of my research I've found this here below.

 

a BLACK and EMPTY screen means your Cache, Memory or PageFiling are filled-up

and can't take any more -- or you may have conflicting ''cookies''.  Simply delete your

Cache, Cookies and History; then clear your Memory with a shutdown & fresh reboot.



Other possibilities + solutions:

-- Right-click any video, click "Settings" and uncheck "Enable Hardware Acceleration".

-- Disable any Adblock add-on, play a video; then re-enable the Adblock the next day.

-- There could be a player conflict -- (like with Real Player, Pepperflash, or Shumway).

   If that's the case, disable/uninstall it, and when you'd like it back, simply reinstall it.

-- Disable your AV utility while on YouTube, since you can't get a virus from YouTube.

-- You may unknowingly be using ''HTML5'' rather than "Flash''.

 

PLease update Adobe Flash here

 

If none of this helps then please shutdown Webroot by right clicking Webroot in the system tray, shutdown protection.

 

Then see if this is Webroot or not.blocking YouTube. If it is you can go here,

 

And go here as well

 

 

Hope this helps and if not please get back to us.

 

 

Kind Regards,
@ wrote:

now i cannot find my post.

 

what happened?

I'm sorry I moved your post to the correct thread. Ok?
@ ,

 

Please uncheck any add ons with FLASHPLAYER!
thank you Ssherjj.

 

deleted history

 

adobe flash is already installed.

 

shutting down and will let you know in a min. what happens.
that was it Ssherjj!

 

such a techno-phobe!!

 

feel like a f-ing neanderthal sometimes.

 

computer no work, hit it with stone, still no work.

 

thank you!!!
Hello vegan66,

 

Boondabah! Thanks for letting us know! Happy we could help!

 

 

Come on back if you need anything else because that's why we are here to help others! :D

 

 

Kind Regards,

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