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I have had web root antivirus installed for the last six months and I went to upgrade my subscription. I bought the web root disk, but when I tried to install it. All I get is the same page that I had before I tried to install the new subscription. Can you help me out here?

 

Jeffrey Hernandez
Hello  and Welcome to the Webroot Community Forums!

 

All you have to do is put in the new keycode and click Activate see here:

http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C12_MyAccount/CH11b_ActivatingKeycode.htm

Disk is really not needed you can use this download link to get the latest build http://anywhere.webrootcloudav.com/zerol/wsainstall.exe

for PC's and if you have a Best Buy Subscription via Geek Squad then use this link: http://www.webroot.com/us/en/home/products/geeksquad-dl
Hi clnbkr4life

 

Welcome to the Community Forums.

 

Just to add to/clarify what Petrovice has advised...if your original installation was the Best Buy version and you have purchased a copy of the Webroot version then before you try using the new keycode you will need to uninstall the Best Buy version and then install the Webroot version; either from the CD you purchased or by downloading from the Webroot-related link that Petrovice has provided.

 

Regards, Baldrick 

 

 

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