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I upgraded to WIN 10 3 days ago - I can't get webroot to work on my PC.Every time I try to I  get a message box fromWIN saying " do  you want to allow this app to make changes to your PC" with a yes/no boxes. It doesn't make any difference which answer I give as it doesn't work with either.

Anyone else experiencing these problems?
Hi doog

 

Welcome to the Community Forums.

 

Sorry to hear of your issue. I personally have not experienced this or heard of it happening to anyone else.

 

I would suggest that you try an uninstall/clean reinstall of WSA to see if that will resolve the issue, in the first instance. If you would like to try this then please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Now try what you were doing when you gpt your original issue and please let us know if that resolves it for you.

 

Regards, Baldrick

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