Hello Cueny,

 

Welcome to the Webroot Community

 

If Webroot detected a threat then it will remove these threats to Quaratine and the Webroot will rescan to make sure these threats are gone.

 

Would you check whether anything has been moved to Quarantine? To do that click on the gear/cog symbol to the right of the PC Security tab, and on the panel displayed as a result click on the 'Quarantine' tabe. If there is anything recorded there?

 

Please have a look here at the PC User Guide here http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C2_Scanning/CH2b_Managing.htm and here about Quarantine.http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C5_Quarantine/CH5a_ManagingQuarantine.htm

 

Webroot doesn't use any definitions and works 100% cloud based. 

There's a huge cloud database where all threat information is stored and as soon as a new type of malware is added your already protected. So as long as your client is connected to the Internet you're always up to date and software updates are also silently installed, which means that you don't have to take any actions. 

 

Please take a look at this Video

 



 

 

 

 

Also if you are having issues you can Submit a Support Ticket free of charge with an active subscription and they will take a look!

 

 

Hope this helps?

 

 

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OK, I did look at that previously and it shows nothing.  If it was in fact "dealt with", I am questioning why my screen is still showing Threats Detected.  Also, how can find the expiration date of my subscription?  

 

Thank you.

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I did a rescan and I am not all green! Thank you.

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Hi Cueny,

 

You can follow below:

 

Open WSA

Click the 'gear tool' next to My Account

The "Subscription" line

 

Also you can go into the Account Console and Webroot will show you your subscription there too.

 

Will you have a look at this KB Article and see if this is what you are talking about?

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/PC-Threats-Removed-Stats/ta-p/169855

 

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Cueny wrote:

I did a rescan and I am not all green! Thank you.

Hello Cueny,

 

Has your subscription expired by any chance?

 

Otherwise please Open a Support Ticket and let the Support Team know. They will check things out for you

 

btw:I f you are interested to see what caused the Red notification you can consult the Threat Log which should indicate why WSA believed there was a threat and what it therefore did.

 

To do this click on the gear/cog symbol to the right of the Utilities tab, then click on the 'Reports' tab. In that new tab click on the 'Save Threat Log'. This will ask you for a name of the log file an a location for it to be saved to. Enter those and then click 'Save'.  That will open a Notepad window displaying the threat log details and allowing you to scan through them to the appropriate date/time and see what triggered WSA's response.

 

Hope this helps?

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