Hi fmwill

 

Welcome to the Community Forums.

 

 

THIS IS A SCAM!!  Neither Microsoft nor any other company sends emails, pop ups, or phone calls of any kind advising that you may have a problem.

 

If you clicked anything links, allowed them to remote into your computer, or went to any web sites please Submit a Support Ticket ASAP.  (Now would be a good idea....)

 

If you are able to reboot the system then do so and see if that clears the issue...most likely it will and then you can try Edge again to see if the issue persist.

 

Either way you should open the Support Ticket so that the Support Team can investigate as it is most likely that what has generated this is a PUA or Potentially Unwanted Application, that has managed to get on your system via a recent download/install of software, and that will need to be removed. Worry not too much about this as most PUAs are non malware-related, generally adware -related and there just to generate revenue...as evidenced by the popup you are seeing.

 

If you would like more information these scams, read on, and if you want more information on PUAs then come back and let us know:

 

NEWS ARTICLE: Tech Support Scams are on the rise.

 

Microsoft never issues this type of warning or email or anything of a sort!  Please see the following link for Microsofts official word on this:

 

http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

 

"Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.

 

Cybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you. They might even guess what operating system you're using.

 

Once they've gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information is vulnerable."

 

Also see Avoid scams that use the Microsoft name fraudulently

 

http://www.microsoft.com/security/online-privacy/msname.aspx

 

For more information here iwhat the United States Federal Trade Commission has to say on the subject:

 

http://www.consumer.ftc.gov/articles/0346-tech-support-scams

 

"In a recent twist, scam artists are using the phone to try to break into your computer. They call, claiming to be computer techs associated with well-known companies like Microsoft. They say that they’ve detected viruses or other malware on your computer to trick you into giving them remote access or paying for software you don’t need.

 

These scammers take advantage of your reasonable concerns about viruses and other threats. They know that computer users have heard time and again that it’s important to install security software. But the purpose behind their elaborate scheme isn’t to protect your computer; it’s to make money."

 

This scam is common and has been around for quite a while.  Here is a good Webroot Blog article from April 2013 by Threat Researcher Roy Tobin.

 

http://www.webroot.com/blog/2013/04/30/fake-microsoft-security-scam/

 

Hope that helps?

 

Regards, Baldrick

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