Hello boncat,

 

Welcome to the Community Forum,

 

Did yiu renew from Best Buy or Webroot?

 

Have you rescanned and rebooted?

 

If you are using the same keycode on more than one device (assuming that the keycode concerned is multi device) then renewal of the keycode should affect all devices that use it.

 

Are you sure that you laptop is not on another keycode (best to check the obvious first....:))?  Also when you say 'renewed' you do mean adding time to your existing keycode and not the purchasing of a new keycode?  If that is the case then you will need to apply the new keycode to all devices to be covered.

 

If none of the above is the case then, I would Open a Support Ticket providing the Support Team with all the details so that they can take a look in the back office systems and check out what may be going wrong.  We in the Community are just volunteers and so have no access to these systems.

 

I am sure that once they look into it for you they will be able to figure out what is wrong and sort it out for you.

 

 

Maybe @ could look up your email and help us out here?

 

 

Kind Regards,

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I do see your keycode in there, and it's valid through 2016, therefore that isn't the issue.  Make sure you're downloading the right version of the Android app:

 

https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Which-Android-Version-Do-I-Download/ta-p/37300

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