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I got it at Best Buy when I purchased a computer but never installed it.
Hello Ischaeffer,

 

Welcome to the Community Forum,

 

Are you putting in the correct keycode and I'm quessing this a boxed version of Webroot?

 

Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584

 

You could call Best Buy Geek Squad at 1-800-GeekSquad, and they will have your keycode listed with your purchase.

 

 

Please let us know if this was resolved or not and we can assit you further,

 

 

Kind Regards,
Yes, I used the right code and tried several times.

 

I thought i saw another posting on here where the key might have expired even though the software was never installed?

 

I really dislike dealing with the Geek Squad at Best Buy - they have been less than useless the last few times I have tried to call them

 

 
Hello lschaeffer,

 

Well I can understand that this could be a problem but can you wait till Monday, our Moderator @ can check out the keycode for you and see if it's expired or not.

 

 

Regards,
I can wait until Monday

 

Thank you
I don't see an account under the email you used to register on the community.  If you can PM me the keycode then I can look that up.
@ wrote:

I don't see an account under the email you used to register on the community.  If you can PM me the keycode then I can look that up.

Hi Nic! Thank you for your help this morning! As always your the best!:D

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