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Hi.

 

My old subsription expired, so I usat bought a new online/download subscription.  I downloaded, etc, but when I clidk on the W, it says your subscription has expired.  Grrrr  Can anyone make a suggestion for me?
Hello katonthekeys1

 

Welcome to the Webroot Community,

 

Please give this a try and let us know how it goes.

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode Example:SA69-AANA-A783-DE78-C584
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Thanks,

 

 
Hi katonthekeys1

 

Welcome to the Community Forums.

 

If I may just add here...all you should need to do with a new keycode/subscription is to activate it. There should be no need to do anything else, and to activate it you should follow these instructions:

 



 

and then:

 



 

and that should do the job...but a word of caution nonetheless...if using a new keycode you should wait until the actual expiry date of your existing keycode as activating a new one before the expiry of the current one means that you effectively lose any time remaining in the current one as they will run concurrently; old & new.

 

Hope that helps?

 

Regards, Baldrick

 

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