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I am getting a message that the scan on my computer failed because webroot couldn't get internet access.  My internet access is fine.  What should I do?
Hello Kathryn1508

 

Welcome to the Webroot Community.

 

Would you restart your PC and see if that fixes the issue? If it doesn't then would you please do a uninstall/reinstall of Webroot?

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Thanks,

 

 

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