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On startup, I get a Windows Securtiy Alert in the taskbar that Webroot is not turned on; When I click on the alert, and click on the option to turn on Webroot, nothing happens. Also, Webroot appears to be on and running when I get the alert. Have restarted the PC a number of times, but for some reason Windows is not detecting that Webroot is running/on. Any ideas/support would be greatly appreciated.
Hi nikb58

 

Welcome to the Community Forums.

 

We have had a few instances of that and it is usually cured by an uninstall/clean install.

 

If you would like to try that then please follow the steps below closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Check to see if that has sorted the issue for you if not then please post back.

 

Regards, Baldrick
Just for my curiousity, what OS are you running?

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