Hello PriscillaRomero,

 

Welcome to the Webroot Community,

 

May I ask if there is a reason for uninstall/reinstalling? Otherwise look below.

 

Please can you go to Webroot in All Programs/Webroot/Tools/Uninstall from the Start Programs or you can uninstall from the Control Panel/Webroot/uninstall.

 

Then you follow these instructions.

 

Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Please let us know if that resolves your issue?

 

Thanks,

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