@ wrote:

I paid but my subscription says expired is so weird, can you help me please

Welcome joaquin to the Community Forum,

 

Did you renew through Best Buy?

 

You see, Best Buy does NOT bill 'live' at the time you call to provide payment information.  The Best  Buy version of the software does show you that you need to renew if you have less than 30 days remaining before renewal.  Your credit card, however, will not be charged until the day the renewal is due.  

 

All Best Buy billing is fully automated, and it is run on the last day of the current subsription.  Since this is automated, and the entire batch for each day is done at one time, it can take 24-48 hours for your credit card to be billed, depending on the time of day you provided your payment information.

 

Let us know if this doesn't answer your question ok?

 

Best Regards,

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