me too i pay for renew , and is not activated, I dont have the keycode

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Yeah same exact issue!

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need help, this paid ..

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Hello @ and @ 

 

Welcome to the Community Forum,

 

May I ask if your original and therefore renewal was via Webroot or Best Buy?  If the latter then it can take some 24 hours for the back office systems of Best Buy and Webroot to communicate/exchange the information necessary to get the renewal recognised. I hasten to add that in these circumstances/this period you are still fully protected by WSA.

 

  Can you check that the 'your keycode  entered has indeed been recognised and is displayed in WSA...click on the My Account tab on the right hand side of the main app panel and you should see it displayed to the right of the 'Keycode' literal.  Is that the keycode that you are expecting or still the expired one?

 

Also check your online Account Console and see if your keycode is there and activated?

 

If you still need help then you can always submit a Support Ticket free of charge with an active subscription.

 

I could also ping @ and see if he can look into the back office regarding this as well.

 

 

Kind Regards,

 

 

Hope this helps somewhat.

 

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Mine still hasn't recognized the renewal and the keycode looks to be the expired one.

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Hi jfauser3305,

 

Sorry you are having this issue and for the inconvience you are experiencing. Let me ping @ again and see if he can see from the back office.

 

If you want to request your keycode or installation instructions to be emailed to you, click here to fill out the request form.

 

Or contact Best Buy at 1-800-433-5778 to request your keycode. Be sure to mention your subscription software through Best Buy.

 

If you had a renewal from Webroot? You can still submit that Support Ticket or call 1-866-612-4268 .

 

If you purchased the renewal from the Geek Squad/ BestBuy  then give them a call at Best Buy  1-800-433-5778

 

 

 

Kind Regards,.

 

 

 

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