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Dear Cat, 

 

Hello, still receiving messages that in 4 days my Webroot will expire, I just renewed it on 12/1/2016  thru Global Tech & Sys.,. What should I do?

 

Cindy
Hello Cindy,

 

Welcome to the Webroot Community,

 

I did a search and I am not finding this Global Tech & Syst..

 

Have you tried calling them? Are you sure you didn't get a trail version of Webroot which only lasts 30 days?

 

You can call Webroot tomorrow during business hours and ask the support team if they are associated with this Global Tech & Sys. There are alot of bad web-sites that claim to install Webroot which they scam people out of their money.

You could of definitely been scammed. This may have been a third-party tech service that presents themselves as other software companies (or at least represent themselves in specialists in the product) .

 

 

Mon - Fri 7:00 AM to 7:00 PM (MST)

Tel: https://tel:+18666124268

 

Let me ping @ and see what he has to say. He will be in the Webroot office tormorrow.

 

 

Sorry I couldn't help more.

 

 

 

 
Hi Sherry,

 

Thank you for writing me, and I appreciate what help you could give me. I hope its not a scam...though I only paid a small amount for it. :(

 

Cindy
Hi Cindy,

 

Your welcome.

 

Yes i hope it is legitimate. Sorry if I worried you...

 

We will find out tomorrow ok?

 

 

Thanks,
Good Morning, 

 

I am on Central Time. I called Global Tech and they were busy but their box was full still, so I couldn't leave a message so I wrote them a text message. They show their from FL . 

When I did talk to someone, I asked the guy for the Key #. They say I already renewed my membership, but I had used Best Buy last time I renewed my 

Webroot SecureAnywhere and they show I need to renew my License in 4 days.

This is the phone # to Global Technology Webroot--( 888 ) 411 - 3114. Can anyone give me a suggestion of what to do?

 

Cindy
Technical Support

 

Submit a ticket

 

Call 1-866-612-4227

M-F 7am?6pm MT

 

Subscription Software from Best Buy

Call 1-800-GEEK SQUAD

(1-800-433-5778)

Chat with a Geek Squad Agent
Good Morning Cindy,

 

If it was me I would contact my credit card institution and tell them about a fraudulent purchase where you did not receive the item you purchased and see if they can help you.

 

This company sounds very suspicious,  if you renewed you should of gotten a new keycode from them. 

 

Let's see what our moderator has to say about this. @ will help when he comes online this morning. 

 

 
@ wrote:

This company sounds very suspicious,  if you renewed you should of gotten a new keycode from them. 

 

I have to agree. I can't find them when I Google them. 😠
@ wrote:

@ wrote:

This company sounds very suspicious,  if you renewed you should of gotten a new keycode from them. 

 

I have to agree. I can't find them when I Google them. :@

@Thank you for the confirmation @ProTruckDrive... 😉
Hi Sherry,

 

I called my bank and gonna cancel the charge and dispute them and get in 10 days,maybe less a new credit debit card. Then they will put my money back in my account. Thanks. ;)

 

Cindy
Hi Cindy,

 

That's wonderful news! 

 

Thank you for letting us know. Now if you want to renew you can always Contact Webroot or Best Buy.

 

Purchases, renewals, and upgrades

Mon - Fri 7:00 AM to 7:00 PM (MST)

Tel: https://tel:+18666124268

 

Best Buy: 1-800-GeekSquad.

 

Have a great day!
I deeply apologize for the inconvenience you've had getting protected, @! :manfrustrated:

 

After checking with my Team here, that name is entirely unfamiliar and we were also not able to come up with any information about them from Googling. For the future, it's always advised to purchase Software from only the official Website of any Vendor (ex. Webroot.com, Adobe.com, MicrosoftStore.com, etc.)

 

Sherry has already done an absolutely wonderful job in providing guidance :catwink:

I would advise downloading and using our 14-day trial until your money is returned, and then you can use the Sales Number that Sherry shared to purchase a full subscription with us.

Webroot.com/Trial

 

Please let us know if there is any other way that we can help assist you!

 

Cheers, 
Great idea @...downloading the Webroot trial! And thank you for your assistance! 🙂

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