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why is this happening, and how can you fix it? and i can only choose the business board to post this on, as im not given a chickable link for home.
Hello ?,

 

Welcome tro the Webroot Community,

 

Would you please do a uninstall/reinstall of Webroot to see if this fixes this issue?

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
If this doesn't help you can Submit a Support Ticket free of charge with an active subscription. And they will gladly look into this for you.

 

 

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