Hello Mac0690,

 

Welcome to the Webroot Community,

 

May I ask where you purchased Webroot?

 

Would you do a uninstall/reinstall of Webroot?

 

Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need.
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Please let us know if that resolves your issue? Or you can also Submit a Support Ticket for assistance or call:

https://tel:18666124268

Mon-Fri 7:00 AM to 8:00 PM (MST)

 

This is a free service with a Webroot subcription.

 

Thanks,

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