i purchased the renewal for web root but computer still saying i need to renew and pay

  • 19 December 2015
  • 3 replies

On Friday 12/11/2015 i paid for my renewal of WEBROOT but it still says i need to renew and pay i need assistence to get this resolved

3 replies

Userlevel 7
Badge +62
Hi Dragonsfire,
Welcome to the Webroot Community.
May I ask if you renewed with a new keycode? If you just renewed your same keycode let me know.
Please try this below if you have a new keycode,
If you have a new keycode, you can activate it as follows:
  1. Open SecureAnywhere.  
  2. Click the gear icon next to My Account. Your account panel displays. [img]http://sw.nohold.net/Webroot/Images/myaccountdetails.png[/img]  
  3. Under Activate a new keycode, enter the keycode you want to add and click Activate. Note: your keycode is a string of 20 alphanumeric characters. It is unique and holds the information about your subscription. You may choose to copy and paste your keycode when prompted, to ensure that the characters are entered correctly.
If you would like to also add your keycode to your online management account, click here for instructions.
If you have Password Management.. Which I see you have posted into the WSA Anti Virus which doesn't have PWM, But if you do you will need to Subnit a Support Ticket to have then transfer your Passwords to your new keycode,

it was put on charge card by best buy, i did not ask for this.

Userlevel 7
Badge +63

it was put on charge card by best buy, i did not ask for this.

Hello @crametta 


You need to contact Best Buy Geek Squad directly: https://www.webroot.com/us/en/home/products/geeksquad-register