I renewed my subscription, but it still says my subscription is expired.

  • 23 January 2015
  • 1 reply

When I open the program on my laptop, it says I still need to renew through Geek Squad.

1 reply

Userlevel 7
Hi Chris
Welcome to the Community Forums.
May I ask how long ago you renewed your subscription with the Geek Squad?  The reason I ask is that it can take 24-48 hours for the renewal to go through (it has to go from the Geek Squad backoffice to that of Webroot which does take time).
If your renewal was today then I would giv it until the same time tomorrow and check again then...and if nothing has come through then in the first instance I would contact The Geek Squad to make sure that everything has progressed at their end to begin with.
Details on how to contact the Geek Squad can be found here.
Do let us know how you get on and if you need any further help.
Regards, Baldrick