I have Internet Explorer set up as my default. But now for the 2nd time, when I click on the explorer icon, I get V9 which I believe is a virus. Anyone know how to fix this?
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Hi tvhs
Welcome to the Community Forums
This is not a virus but rather a non-malware program we commonly refer to as a PUA (Potentially Unwanted Application).
Once it is installed, V9 changes your primary Web browser's home page to v9.com and its default search engine to search.v9.com, which returns primarily paid ad results.
I have researched this a little and there are infact instructions on how to uninstal v9 over at this website so you may want to go over there and see if they work for yhou.
Having said that PUAs are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to Open a Support Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and one of our gurus@ has posted an Idea for Webroot to consider asking them to increase PUA detection. The more users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.
Well, I hope that the above is of assistance? Please do let us know how you get on and do post back if yo require further assistance.
Regards, Baldrick
Welcome to the Community Forums
This is not a virus but rather a non-malware program we commonly refer to as a PUA (Potentially Unwanted Application).
Once it is installed, V9 changes your primary Web browser's home page to v9.com and its default search engine to search.v9.com, which returns primarily paid ad results.
I have researched this a little and there are infact instructions on how to uninstal v9 over at this website so you may want to go over there and see if they work for yhou.
Having said that PUAs are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to Open a Support Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and one of our gurus
Well, I hope that the above is of assistance? Please do let us know how you get on and do post back if yo require further assistance.
Regards, Baldrick
Hi tvhs
Welcome to the Community Forums.
V9 is not a virus but rather a non-malware program we commonly refer to as a PUA (Potentially Unwanted Application).
Once installed, V9 changes your primary Web browser's home page to v9.com and its default search engine to search.v9.com, which returns primarily paid ad results. In fact if you go over to this site there are instructions as to how to uninstall V9, from the makers of the PUA...but you may want to steer well clear of that site.
PUAs are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to Open a Support Trouble Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and one of our gurus@ has posted an Idea for Webroot to consider asking them to increase PUA detection. The more users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.
Well, I hope that the above helps? Do let us know how you get on.
Regards, Baldrick
Welcome to the Community Forums.
V9 is not a virus but rather a non-malware program we commonly refer to as a PUA (Potentially Unwanted Application).
Once installed, V9 changes your primary Web browser's home page to v9.com and its default search engine to search.v9.com, which returns primarily paid ad results. In fact if you go over to this site there are instructions as to how to uninstall V9, from the makers of the PUA...but you may want to steer well clear of that site.
PUAs are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to Open a Support Trouble Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and one of our gurus
Well, I hope that the above helps? Do let us know how you get on.
Regards, Baldrick
Hi tvhs
Welcome to the Community Forums.
V9 is not a virus but rather a non-malware program we commonly refer to as a PUA (Potentially Unwanted Application).
Once installed, V9 changes your primary Web browser's home page to v9.com and its default search engine to search.v9.com, which returns primarily paid ad results. In fact if you go over to this site there are instructions as to how to uninstall V9, from the makers of the PUA...but you may want to steer well clear of that site.
PUAs are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to Open a Support Trouble Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and one of our gurus@ has posted an Idea for Webroot to consider asking them to increase PUA detection. The more users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.
Well, I hope that the above helps? Do let us know how you get on re. this.
Regards, Baldrick
Welcome to the Community Forums.
V9 is not a virus but rather a non-malware program we commonly refer to as a PUA (Potentially Unwanted Application).
Once installed, V9 changes your primary Web browser's home page to v9.com and its default search engine to search.v9.com, which returns primarily paid ad results. In fact if you go over to this site there are instructions as to how to uninstall V9, from the makers of the PUA...but you may want to steer well clear of that site.
PUAs are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to Open a Support Trouble Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and one of our gurus
Well, I hope that the above helps? Do let us know how you get on re. this.
Regards, Baldrick
Hi tvhs
Welcome to the Community Forums.
This is not a virus but rather a non-malware program we commonly refer to as a PUA (Potentially Unwanted Application).
From the research that I have done, once installed, V9 changes your primary Web browser's home page to v9.com and its default search engine to search.v9.com, which returns primarily paid ad results....hence the determination that it is a PUA.
The company that make/distribute V9 provide instructions that purport to allow you to uninstall the app (see@ has posted an Idea for Webroot to consider asking them to increase PUA detection. The more users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.
Well, I hope that the above helps? Do let us know how you get on.
Regards, Baldrick
Welcome to the Community Forums.
This is not a virus but rather a non-malware program we commonly refer to as a PUA (Potentially Unwanted Application).
From the research that I have done, once installed, V9 changes your primary Web browser's home page to v9.com and its default search engine to search.v9.com, which returns primarily paid ad results....hence the determination that it is a PUA.
The company that make/distribute V9 provide instructions that purport to allow you to uninstall the app (see
Well, I hope that the above helps? Do let us know how you get on.
Regards, Baldrick
Hello tvhs, welcome to the Webroot Community!
V9 is not actually a virus per-se, it is a form of browser hijacker and in a class of non-malicous software we refer to as PUA's.
(Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and I have posted an Idea for Webroot to consider asking them to increase PUA detection. The more users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.
I hope this helps!
V9 is not actually a virus per-se, it is a form of browser hijacker and in a class of non-malicous software we refer to as PUA's.
(Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and I have posted an Idea for Webroot to consider asking them to increase PUA detection. The more users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.
I hope this helps!
Hi and welcome to the community,
David is correct, That application is a PUA. I usually installs itself in the control panel and can be removed from there, however in some instances it will change your homepage and or write a registry key that will need to be removed. Please feel free to contact us and we are more than happy to resolve it quickly for you. If you have any more questions please let us know. Our community has amazing followers like David that can also assist. Thank you for your support and we look forward to working with you however that we can.
-Devin B.
David is correct, That application is a PUA. I usually installs itself in the control panel and can be removed from there, however in some instances it will change your homepage and or write a registry key that will need to be removed. Please feel free to contact us and we are more than happy to resolve it quickly for you. If you have any more questions please let us know. Our community has amazing followers like David that can also assist. Thank you for your support and we look forward to working with you however that we can.
-Devin B.
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