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I got something today that told me I needed to update my Adobe, so I did. Every since then, I keep getting this page saying my computer is locked and I need to pay with a green dot card, which I know is a scam. Any clue of how I can make sure this doesn't pop up anymore. I already uninstalled the Adobe that was in my programs as of today.

Please help.

Thanks,

Jeff
@ wrote:

I got something today that told me I needed to update my Adobe, so I did. Every since then, I keep getting this page saying my computer is locked and I need to pay with a green dot card, which I know is a scam. Any clue of how I can make sure this doesn't pop up anymore. I already uninstalled the Adobe that was in my programs as of today.

Please help.

Thanks,

Jeff

Hello jeffoyler6253,

 

Welcome to the Community!

 

Well I think your best bet is to issue a Support Ticket As this is certainly a scam!

You can go here  too https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Virus-Removal-Options/ta-p/54074

 

 

 

 

Best Regards,

 

 
If the computer is locked fully by a Ransomware, you will want to take the route of submitting that Trouble Ticket to have Webroot Support take a look. This is a free service for all Webroot License holders.

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