Hello Al!  Welcome back :)

 

It could be a few things. First of course is simply are you positive you entered your email address correctly, and second did you check the SPAM folder of your email just in case it went in there?

 

OK, the easy reply being done, it is also possible there is just a slowdown in the Console at the moment.  Normally things go pretty quick, but sometimes there is a 15 to 20 minute delay on Console changes taking affect.  I changed my password a little while ago and it took around 30 minutes for that change to be reflected in my Backup&Sync sign in.

 

Give it another 15 minutes, check the spam folder, and see if you have received it.

 

Let us know what happens!

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@ wrote:

Any ideas on why e-mail might take more than 15 minutes?

Hello Al_Davis,

 

WElcome to the Community!

 

Can this be done here with this link? http://www.webroot.com/us/en/redownloads

 

@ is this a choice that might work?

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I think the install on the computer is actually complete.  What I think is going on here is that following the initial install, a notice to register the Console account was given.  The initial Console registration will send an email confirmation, which would appear to be rather delayed.

 

Al, please let me know if my assumptions here are incorrect!

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Acyually. I had provided a second e-mail address in trying to update. While on the site, the live chat came up and I was directed to

http://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1564

 

A short read and I found where to click to activate my new key code,

 

Thanks for your assist.

 

Al

 

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Glad you have it working!

 

Anytime we can be of any actual help LOL, just let us know 🙂

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