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Can anyone help I am having trouble using my internet.  It tells me to call a number because I might have malware.  I do control alt delete, task, and close.  I have used my webroot but it does not find anything.  I have taken it to Geek Squad 2 times.  I was told that there is nothing that they can do.  They told me to do ctrl, alt, delete and task master.  I cannot click on anything because it freezes or I get a loud beeping noise.
Hello ellensanchez,

 

Welcome to the Webroot Community,

 

You may have what we call a PUA

 

Please do not call that number fore it is a SCAM.

 

Also I would add a Ad Blocker to your browser. If you let me know what browser you are using I can help you.

 

You can Submit a Support Ticket free of charge with your Webroot subscription. They can gladly help you with this issue.

 

Hope this helps?

 

 

 

 

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