Hello REDelaney, welcome to the Webroot Community!

 

Teamview itself is merely a remote access tool.   My guess is that whoever connected to your computer using it was not actually from "teamviewer", but simply had you navigate to teamviewer.com in order to install the remote access software so that they could get into the computer.

 

How did you get connected to them in the first place?  Who did you call or which website did you go to that ended up going the teamviewer route?

 

Please reply and we will go from there!

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As an update, after just a bit more checking, I am pretty sure that you may have been the victim of a rather common scam.  

 

Here is some general information regarding the type of scam that I think may have happened here.  If after looking through this you think you may have been the target of such a scam, please submit a Trouble Ticket as soon as possible.

 

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Tech Support Scams

 

Neither Microsoft nor any other company sends emails, pop ups, or phone calls of any kind advising that you may have a problem.

 

If you clicked anything links, allowed them to remote into your computer, or went to any web sites please submit a Trouble Ticket ASAP.  (Now would be a good idea....)

 

If you would like more information, read on (After submitting that Trouble Ticket.....)

 

Please also refer to this NEWS ARTICLE: Tech Support Scams are on the rise.

 

Microsoft never issues this type of warning or email or anything of a sort!  Please see the following link for Microsofts official word on this:

 

http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

 

"Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.

 

Cybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you. They might even guess what operating system you're using.

 

Once they've gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information is vulnerable."

 

Also see Avoid scams that use the Microsoft name fraudulently

 

http://www.microsoft.com/security/online-privacy/msname.aspx 

 

 

For more information here iwhat the United States Federal Trade Commission has to say on the subject::

 

http://www.consumer.ftc.gov/articles/0346-tech-support-scams

 

"In a recent twist, scam artists are using the phone to try to break into your computer. They call, claiming to be computer techs associated with well-known companies like Microsoft. They say that they’ve detected viruses or other malware on your computer to trick you into giving them remote access or paying for software you don’t need.

 

These scammers take advantage of your reasonable concerns about viruses and other threats. They know that computer users have heard time and again that it’s important to install security software. But the purpose behind their elaborate scheme isn’t to protect your computer; it’s to make money."

 

This scam is common and has been around for quite a while.  Here is a good Webroot Blog article from April 2013 by Threat Researcher Roy Tobin.

http://www.webroot.com/blog/2013/04/30/fake-microsoft-security-scam/

 

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