Hi captkirk19

 

Welcome to the Community Forums.

 

If WSA is blocking web site access then you will see a web blocking page displayed.  

 

To check if it is blocking an active connection then click on the gear/cog to the right of the PC Security tab in the main panel, and then click on the View Active Connections button.  Then check down the list of file under Processes for the presence of any component of the app that you are having an issue with.  If you find one or more check the status against that line/those lines and if any are 'Block' then set to 'Allow' if you are confident that it is safe to do so.

 

If you find nothing under this option come back here and we can adise as to other places in WSA to check for potential 'over protection'.  I could provide this now but it is quite a lengthy piece and so best only provided if it looks like you need it.

 

Regards, Baldrick

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Hello and Welcome to the Webroot Community!

 

Just to add to what Baldrick said you can check the links here to see if they are good or not: http://www.brightcloud.com/tools/url-ip-lookup.php and if you feel the sites are safe please fill out this Change Request Form: http://www.brightcloud.com/tools/change-request-url-reputation.php

 

Thanks,

 

Daniel 😉

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Thanks for the help,It shows nothing blocking this site

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Hi captkirk19

 

So lets try another approach and see if that yields any results.  There are essentially 3 key areas where WSA protection can be overriden by the user in cases where it may be 'overprotecting' the system it is installed on.  These are essentially reached, from the main WSA panel, as follows:

 

1. PC Security > Quarantine > Detection Configuration
   
2. Identity & Privacy > Protected Applications
   
3. Utilities > System Control > Control Active Processes

 

and once there the user usually has the options to:

 

1. "Allow"
   
2. "Protect/Monitor"
   
3. "Block/Deny"

 

In the case of 1. Detection Configuration

 

If an item is set to:

 

- "Allow", WSA ignores it during scans and shield actions, meaning if it's a virus that has been allowed, it can continue acting as a virus acts.  Be careful of what you allow in this area and ensure it's something you trust implicitly if you are going to change the status from Block to Allow.

 

- "Monitor", WSA will watch the item to determine if it is legitimate or related to malware.  It is not necessary to add files into this list or set files to monitor manually unless you are changing them from a Block or Allow status.  This might be useful if for example you think Webroot might have had a false positive on something and you want to check again at a later time to see if the determination has changed.  You could set it to Monitor and have Webroot check it again.

 

- "Block", then WSA will treat the items as it would detected malware.  It will not be executed, and it will not be written to your hard drive.  Detected infections are automatically set to a Block status.

 

In the case of 2. Protected Applications (Internet Security & Complete version ONLY)

 

In this case:

 

- "Allowed applications" are not secured against information-stealing malware, and also have full access to protected data on the system. Many applications unintentionally access protected screen contents or keyboard data without malicious intent when running in the background. If you trust an application that is currently marked as "Deny," you can change it to "Allow."

 

- "Protected applications" are secured against information-stealing malware, but also have full access to data on the system. By default, web browsers are assigned to the "protected" status. If desired, you might also want to add other software applications to "protected," such as financial management software. When you run a protected application, the Webroot icon in the system tray displays a padlock.

 

- "Denied applications" cannot view or capture protected data on the system, but can otherwise run normally.

 

And finally, in the case of 3. Control Active Processes

 

If a process is set to:

 

- "Allow" it means WSA allows it to run on the system. It's important to note that if an item is already allowed here, that's because Webroot knows already from seeing the file before that it's ok to allow.

 

- "Monitor" status means WSA will journal what that program is doing and keep a very close eye on it for any suspicious activity.  Basically it would treat it as if it wasn't already sure about it one way or the other, and it wants to monitor it closely until it's sure about it.

 

- "Block" means just that...iWSA does not allow it to run on the syste.  Be very careful about what you block in this area and ensure that anything you decide to block is a non-essential process.  Otherwise, you could be setting yourself up for a lot of grief if you block something critical.

 

Now, hopefully that has given you a consolidated low down on where to look and what you can do to affect how WSA 'interferes' with files, objects & processes on your system...and so wil help you get to the bottom of what is causing you grief ( I am indebted to the KB article by JimM of which this is my re-interpretation).

 

Do post back with any specific questions that you may have re. the above.

 

Regards, Baldrick

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