Skip to main content
To Customer Support To Customer Support
New to the board. Have a question for the community or Webroot. I may have what is called a Microsoft Java Script fake alert virus...not 100% sure, but I do get the pop-up on occassion when surfing the web? Is this something that Webroot automatically scans for... or something I need to address with Microsoft? Any help/advise is appreciated
Hi Bobcatraider

 

Welcome to the Community Forums.

 

This is an interesting one as it is not really dangerous malware but rather a scam in that Rogue:JS/FakeAlert is detected in a webpage that shows a fake security scanner, and therefore falsely tells the user that their PC is infected with viruses and that they need to install other software to disinfect it. Installing that other software and then paying for it is the scam. 

 

I would expect WSA to detect and deal with it but if WSA is not then I would Open a Support Ticket to alert the Support Team and seek their help in delaing with it.  

 

Please see this page from the MS Malware Protection Centre, on this very subject.

 

Regards, Baldrick
OK..so you recommend downloading the "Windows Defender" ?
Hi Bobcatraider

 

If you are running Windows 10 then Windows Defender is already on your system but because you have WSA in stalled MS will have automatically disabled WIndows Defender.

 

What you can do re. WSA is to make sure that it is checking for PUAs proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:

 


  • Open Webroot SecureAnywhere
  • Click on ‘Advanced Settings’ from the top right
  • Select ‘Scan Settings’ from the left side
  • Unselect the option “Detect Potentially Unwanted Applications”
  • Click on the Save button (you may have to enter in a CAPTCHA)
  • Reselect the option to “Detect Potentially Unwanted Applications”
  • Click on the Save button
  • Run another scan with Webroot and remove any items that get detected.
If that fails to yeild any results then I would recommend that you open the support ticket and get the Support Team on the case.

 

Regards, Baldrick
I do have windows 10....I will look into this and see if it works...many thanks.
Do let us know how you get on and/or if you need any further assistance. ;)

 

Regards, Baldrick
I followed the steps you recommended, ran a scan, No items were detected by webroot.  
Hi Bobcatraider

 

Well, that sounds like good news but just to make absolutely sure I would open that support ticket, advise the Support Team of what you have tried (you could include a link to this thread so as to avoid having to type it all out again), and ask them to check your system out, especially if you are still getting the fake alert.

 

And whilst you are waiting for them to respond I would head over to the Add/Remove Program Control Panel applet and scan your installed programs list for anythingnthat either looks suspicious or for somethingnthat you are fairly certain you have not knowingly installed. If yu find something that fits the bill post back here with the name and we can see if that sets any alarm bells ringing, as I am still concerned that a PUA may well be behind this.

 

Regrads, Baldrick

Reply


Terms & Conditions