Key Code not working on Android Phone

  • 6 October 2013
  • 2 replies

I have bought Webroot Secure anywhere Internet security complete it says on the box that it can be activated on 5 devices.  I have it on 2 currently, My wife's and my computer.  I am trying to activate it on my android phone and it comes up with an error saying that the code I entered is invalid could I have some help with this please.

2 replies

Userlevel 7
Badge +56
Hello dartharamith and Welcome to the Webroot Community Forums.
Have a look at thease 2 KB articles.
Userlevel 7
It looks like the situation is that you've bought a new keycode but you were formerly using an old one, so we'll need to do an account move for you on this end.  If you can shoot me a private message with the new keycode, I will perform the account move for you.  I already found the old one by virtue of cross-referencing the email address you used to sign up to the community.