Hi! I asked for a friend buy the Webroot in BestBuy and she sent me the CD without the box. But I have a MACbook Air and I can`t install in that way. I`ve already install the software but I haven`t the passwork to continium the process. How can I do to take my password?
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Hi lubobadilha
Welcome to the Community.
Would you be able to clarify what you mean by 'password'? Do you mean the keycode to activate the full version of WSA once the trail period is finished or do you eman the password required to access the online web console?
I will take a guess here and suggest that it is first one as you say in your post "...she sent me the CD without the box". IF that is indeed the case then we have an problem as that password or keycode is to be found on the back of the original packaging...which you do not have?
If however you do or can get hold of it from your friend then there should be a Best Buy Serial Number in the lower left corner Also, if on the front of the packaging it says anything about Install Immediately, Activated at Register, or something like that it will be a Best Buy Sub.
The 20 character keycode will look something like this: SA69-AANA-A783-DE78-C584, and to use it KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
You can download a new copy of the installer (Best Buy Subscription PC) from HERE, if you need to.
If in fact it is the Online COnsole password that yo are referring to then please post back and I will provide information on retrieving that, but I refrain from including it at this point so as to not make this reply too long or too confusing with too much information.
Regards, Baldrick
Welcome to the Community.
Would you be able to clarify what you mean by 'password'? Do you mean the keycode to activate the full version of WSA once the trail period is finished or do you eman the password required to access the online web console?
I will take a guess here and suggest that it is first one as you say in your post "...she sent me the CD without the box". IF that is indeed the case then we have an problem as that password or keycode is to be found on the back of the original packaging...which you do not have?
If however you do or can get hold of it from your friend then there should be a Best Buy Serial Number in the lower left corner Also, if on the front of the packaging it says anything about Install Immediately, Activated at Register, or something like that it will be a Best Buy Sub.
The 20 character keycode will look something like this: SA69-AANA-A783-DE78-C584, and to use it KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
You can download a new copy of the installer (Best Buy Subscription PC) from HERE, if you need to.
If in fact it is the Online COnsole password that yo are referring to then please post back and I will provide information on retrieving that, but I refrain from including it at this point so as to not make this reply too long or too confusing with too much information.
Regards, Baldrick
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