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Last week my Lock Screen locked.  When my computer starts up it takes multiple attempts at pressing the enter button to get it to go away so I can log in. Other problems started at the same time: I can't save downloads to files and I can't pull menu bars down to access files. Simple key commands: Ctrl C will not copy but it does make my screen larger.  I am running Windows 8.1 on a Toshiba Satillite L875.  Inte (R) Core(TM) i3-310M  CPU @ 2.40 GHz .   Is there help for my computer or should I start looking for a new one?
Hello bizzibee,



Sounds like you have your hands full. Have you tried a System Recovery? Not sure if this is hardware related.

EDIT

Can you tell me how old your laptop is?

 

 

Best Regards,
Hi bizzibee

 

I would try running SFC (System File Checker) and if that failed to find and resolve any corrupted system firls that you may have then I would go straight to running a non-destructive reinstall of Windows 8.1 (I can provide a link to a good & reputable web site that will guide you through the process; if interested in considering that and finding out more then please PM me).

 

Regards, Baldrick
I haven't tried a systems recovery, I'm not sure how to begin.  My laptop is 2 1/2 years old.
Hello bizzibee,

 

Would you try running SFC at the run/command as shown here http://support.microsoft.com/kb/929833

 

Try this first then we will see if we need to do a System Restore.

 

 

 

Please get back to us and let us know how it's going and if you need more help!

 

 

Regards,
Hi bizzibee

 

Sorry to her that the SFC run that I suggested did not work for you.  PM sent re. the 'no reformat reinstall' option...as requested.

 

Please let us know how you get on.

 

Regards

 

 

Baldrick

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