@ wrote:

does anyone have a suggestion? I have scanned web root, and rescanned web root. It normally took about 3 1/2 minutes to run the scan and now it has taken as much as 50 minutes to complete..Shows no threats detected.  HELP

 

Hello danzer,

 

Welcome to the Community,

 

Have you installed anything lately like java or adobe flash? Have you cleaned your browsers history and cookies? You can always Submit a Support Ticket as well.

 

But we have an option to do a clean reinstall of Webroot to see if this resolves the problem.

 

Can you please do a clean reinstall of WSA and Please follow the steps closely!

 

• Make sure you have a copy of your Keycode
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Do get back to us if this doesn't resolve this issue because we have alternative messures here to look for bad PUAs and I can tell you how to do that if need be.

 

 

Best Regards,

 

 

 

 

 

 

---