HELP! INFECTED PC!

MacBook Air running Yosemite 10.10.5.

Installed: WEBROOT SecureAnywhere (BestBuy) - current subscription

 

Information from WEBROOT PC Security Website:

Infected file name: Flashplayer-2.  Flashplayer-3.  Flashplayer

Duration: varies from 8 hrs to 10 sec (don't know what this means!)

Malware Group: Uncatagorized file

 

Symptoms:  

Unable to launch WEBROOT.  

Unable to connect to Internet.  

Installed "Malware Bytes" with flash drive. Installed successfully but unable to launch the app.  

Unable to launch any apps.

Desperately need help ASAP!

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Hi Kehewett

 

Welcome to the Community Forums.

 

Your best bet in the circumstances you describe would be to Open a Support Ticket to get the Support Team on the case. The service is free to all WSA users with an active subscription.

 

Regards, Baldrick

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