malware help!!

  • 6 March 2013
  • 3 replies

Anyone heard of it seems to be a malware, as I surf I randomly get a pop-up from them accompnied by a "special offer" if I take a survey. needless to say i refuse to do it yet it keeps happening. plenty of advise to remove it when I google it but no real solutions. please help. I have SecureAnywhere installed but it doesn't find InfoAtoms.

Best answer by JimM 6 March 2013, 18:03

View original

3 replies

Userlevel 7
Hi schugeorge, and welcome to the Community!
As this is a suspected malware infection, you must Submit a Trouble Ticket  The https:///t5/Community-Guidelines-please-read/Experiencing-a-Webroot-Issue-Start-here/td-p/17460 specify that possible infections must be reported that way as the level of help is generally beyond what can be given here.
Userlevel 7
This may be merely an unwanted program rather than actual malware. InfoAtoms, to the best of my knowledge, can actually be removed via "Add & Remove Programs" or "Programs & Features" in Windows, depending on the version of Windows you're running.

To uninstall a program:
In XP, the path is Start > Control Panel > Add & Remove Programs
Vista and Win7 is Start > Control Panel > Programs & Features
Win8 is Right-click your Start background > All Apps > Right-click the app you want to remove > Uninstall

I hope this helps.  If not, please follow up via the support system as David suggested.
hey all, thanks for the help...yes, it was as simple as remove programs..silly problems since...