Microsoft says my security everywhere is not on... yet my webroot says it is on . Is this a concern?

  • 25 February 2016
  • 1 reply

Security any where on but getting messages from Microsoft that it is not connected , is this a concern?

1 reply

Userlevel 7
Badge +62
Hello buttons2008,
Welcome to the Webroot Community,
Would you do a uninstall/reinstall of Webroot? This usually fixes this issue. It will only take 5 minutes to do.
Please follow the steps closely!
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?