Hello @Mehmetvkf Welcome to the Webroot Community Forum.

I would recommend getting in contact with Webroot Support with this problem.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

HTH,

Dave

If your computer is infected with malware and you cannot remove it using Webroot, there are a few things you can try.

~Comment Removed Because this is the Webroot Support Forum and Webroot looks after there own Customer’s so we don’t suggest other Anti-Malware products.~ TH

See here:

If you are still having trouble removing the malware, you can contact Webroot's support team for assistance.